Cancellation policy

Whistler Singletrack offers two types of services: Private rides and Group lessons, both have slightly different cancellation terms.

 PRIVATE RIDES.

We understand that sometimes unexpected can occur, needing schedule adjustments. If you cancel a Private Ride wit more than 48 hours before the start of the activity you can get a full refund (20CAD cancellation fee applies) or you can reschedule the ride at no cost. If you cancel between 48 and 24 hours prior the start of the ride there is a cancellation cost of 40% per hour booked or you can reschedule the ride at no cost. If you cancel with less than 24 hours notice there will be no refund but you can reschedule the ride (depending on availability) at no cost. There will not be a refund in no call no show situations and rescheduling the activity might not be possible .

 GROUP LESSONS.

Group lessons include courses, kids programs and women’s clinics. Group lessons have limited capacity and therefore we request that you cancel at least 7 days before the scheduled activity. This will allow us to offer your spot to another student. If you cancel a group lesson 7+ days before the start of the activity you can get a full refund (20CAD cancellation fee applies per participant) or you can reschedule the camp at no cost depending on availability. If you cancel between 7 days and 24 hours prior the start of the lesson there is a cancellation cost of 40%CAD of the total or you can reschedule the lesson depending on availability. If you cancel with less than 24 hours notice there will be no refund, you can reschedule depending on availability. There will not be a refund in no call no show situations and rescheduling the activity might not be possible.

Group lessons need a minimum of two riders to run. We will notify you with at least 5 days in advance in the event that there aren’t enough participants. At that point you can decide whether to wait for someone else to sign up, upgrade to a private lesson or cancel and get a full refund. To upgrade to a private lesson you can either pay a 40% extra or make the lesson. 

 You may call us at +1 (604) 967-3309 and/or email us at info@whistlersingletrack.com for any question about our cancellation policy. Please also check the Whistler Singletracks Terms of Service.

PROMOTIONS.

Discounts cannot be combined. If you get a discount with the prospect of bringing 3+ riders to a group and some participants end up cancelling making the group smaller than 3 that will affect the original price and you will be asked to pay the full amount.