Cancellation policy

 

Whistler Singletrack offers two types of services: Private rides and Group lessons, both have slightly different cancellation terms.

 

PRIVATE RIDES.

We understand that sometimes, unexpected can occur, needing schedule adjustments. If you cancel a Private Ride at least 72 hours before the start of the activity you can get a refund (10CAD cancellation fee applies) or you can reschedule the ride at no cost. If you cancel between 72 and 24 hours prior the start of the ride there is a cancellation fee of 15CAD per hour booked or you can reschedule the ride at no cost. If you cancel with less than 24 hours notice there will be no refund but you can reschedule the ride (depending on availability) at no cost. There will not be a refund in no call no show situations and rescheduling the activity might not be possible .

 

GROUP LESSONS.

Group lessons include courses, kids programs and women’s clinics. Group lessons have limited capacity and therefore we request that you cancel at least 5 days before the scheduled activity. This will allow us to offer your spot to another student. If you cancel a group lesson at least 5 days before the start of the activity you can get a refund (a fixed 10CAD cancellation fee applies) or you can reschedule the ride at no cost depending on availability. If you cancel between 5 days and 24 hours prior the start of the lesson there is a cancellation fee of 9CAD per hour booked or you can reschedule the lesson depending on availability. If you cancel with less than 24 hours notice there will be no refund, you can reschedule depending on availabilityThere will not be a refund in no call no show situations and rescheduling the activity might not be possible.

Group lessons need a minimum of two riders to run. We will notify you with at least 5 days in advance in the event that there aren’t enough participants. At that point you can decide whether to wait for someone else to sign up or get a full refund. You can upgrade the group lesson to a private ride on your own by adding $17cad/hour. 

 

You may call us at +1 (604) 967-3309 and/or email us at info@whistlersingletrack.com for any question about cancellation policy. Please also check the Whistler Singletracks Terms of Service.

2021 Whistler Singletracks LTD  I  info@whistlersingletrack.com  I  +1(604) 967-3309