Terms of Service

Whistler Singletrack's Terms of Service

In order to take part in a Whistler Singletracks activity, participants must agree to the following terms of service. If participants do not comply with the requirements described in this page, Whistler Singletracks reserves the right to cancel the lesson/tour or restrict participation.


Every guest must have the following documentation filled out and signed before the beginning of any activity. The easiest way to do it is right after online registration, there will be a button to the mandatory waiver and online form. If participants/guardians fail to  Parents and guardians must complete and sign paperwork on behalf of anyone under 18 years of age.

1. Liability Waiver signed, confirming that it has been read, understood and agreed with.

2. Online form. Is attached to the Liability waiver; includes medical information, rider info and emergency contacts. If this form is not filled accurately it will have a negative impact on your safety and the experience of the rest of participants. We reserve the right to change a ride plan or deny a rider participation in an activity if the information provided is not accurate.  


Guests must come with the following gear to an activity.


– Must have safe and well functioning brakes.

– Must be in good working order, no broken parts.

– Must fit the rider properly.

– No loose parts like axles, spokes, saddles, headset, etc…

– Drivetrain in good working condition.

– Tires with sufficient thread and air pressure.



– Must be a bike helmet.

– Must fit properly on the head with almost no wiggle.

– Must have an adjustable strap under the chin and adjustment on the back of the helmet to tighten or loosen around the head.

– Ensure that there the chin strap does not go over the chin.



– Appropriate attire for riding (comfortable, athletic, weather dependent).

– Closed-toed sport shoes.

– Knee pads are mandatory, gloves are highly recommended, elbow pads recommended.

– Tube that fits bike.

– Sunscreen depending on the weather.

– Water and food (Riders need to bring their own water and food, amount depends on the length of the activity).

– Backpack or hip bag depending on the length of the activity.


We ride in all weather conditions, rain or shine; is part of mountain biking. Unless the weather deems unsafe to ride. Sometimes activities will be canceled or shortened when weather is not friendly:

  • With heavy rain +1mm/hr, activities will have maximum 2.5 hour length.
  • When air quality Index is 9 or higher activities will be cancelled. Air quality 7-8 activities will have a 2.5 hour length.
  • At temperatures below 6 degrees celsius rides will be cut to 2.5 hours, specially with kids.
  • We will not ride at temperatures 35+ degrees celsius. Usually activities start time will shift to early mornings or evenings.
  • We will not ride while thunderstorms in the area. They tend to happen in the afternoon for 1-2 hours, we might have to shift ride times to avoid them.

If we have to cancel activities fully or partially because of these reasons guests will receive a refund proportional to unused time, $15 administrative fee applies.  


Participants of any mountain biking activity must adhere to the safety rules. We reserve the right to reschedule a ride or deny a rider participation if not conveying with these rules.

  1. Participants are not permitted to pass others in the group and must maintain a distance of at least 6 seconds between riders.
  2. Every rider must stay in control at all times, ride at your own pace and be always ready to stop.
  3. Stop where you are visible and move to the side of the trail.
  4. Everyone should refrain from eating or touching plants, berries, mushrooms or disturbing vegetation.
  5. Don’t approach, disturb or provoke wildlife. Respect nature and don’t litter. 
  6. If an encounter with a big animal occurs, stay with the group. Don’t run away. Only approach dogs if owners allow. 
  7. Look both ways before entering/starting a trail and yield to other users.
  8. If separated from the group stay where you are. Stay by your bike on the trail, blow a whistle if necessary. Do not go off trail.
  9. Never ride a bike if your ability is impaired through the use of drugs or alcohol.
  10. You must have sufficient physical dexterity, ability, and knowledge to safely ride a mountain bike trail.
  11. Riders must be respectful with all other group members and people in general as well as the environment.

If you have any questions or comments regarding our Cancellation Policy and our Terms of Service please contact us at info@whistlersingletrack.com


Offers and discounts cannot be combined.

Website's Terms of Service

This website is operated by Whistler Singletracks. Throughout the site, the terms “we”, “us” and “our” refer to Whistler Singletracks. Whistler Singletracks offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.




By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.




We reserve the right to refuse service to anyone for the reasons stated in this page at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.




We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.




Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.




Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to refund or reschedule only according to our Cancelation Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.




We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.




We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.




Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.




If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.




Your submission of personal information through the Website is governed by our Privacy Policy. To view our Privacy Policy.




Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.




In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.




We do not guarantee that your use of our service will be uninterrupted or error-free.

We do not warrant that the results that may be obtained from the use of the service.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Whistler Singletracks, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Products displayed on the site may not be available at all times and products and prices may be changed, and products substituted or discontinued at any time. while we attempt to provide an accurate description of items available for purchase on the site, we do not warrant the accuracy, completeness, reliability or currency of such descriptions. all of the terms and conditions governing the purchase of any product on the site are provided in our terms of sales, which you may review when you purchase a product.




You agree to indemnify, defend and hold harmless Whistler Singletracks and our subsidiaries, affiliates, partners, directors, contractors, service providers, subcontractors, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

in particular, you agree to indemnify and hold harmless Whistler Singletracks, its officers, employees and sponsors for any injury, including but not limited to bodily harm or death, to you or any third party that may result from the use of or reliance on any content in this website. We recommend that users exercise their own skill and care with respect to the use of any content and should obtain any expert advise they consider necessary. In no event shall Whistler Singletracks be liable for any direct, indirect, incidental, special, or consequential damages that result from or in connection with the use of, or the inability to use, the website or any content or services




In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.




The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).




The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.




These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of WHISTLER, BC, Canada.




You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.




Questions about the Terms of Service should be sent to us at info@whistlersingletrack.com.


COVID-19 POLICY (Not active)

Lessons and rides will be cancelled if participants or coaches;

– Have or had symptoms of COVID-19 in the last 14 days: fever, chills, new cough, shortness of breath, sore throat and new muscle aches or headaches.

– Have been directed by Public Health to self-isolate.

– Have arrived from outside of Canada or had contact with a confirmed COVID-19 case in the last 14 days.

– If a lesson is cancelled for COVID-19 reasons we will reschedule or refund, check our Cancellation policy.


Measures in place:

– Our operations are 100% outside.

– Before the start of the activity coaches and guests are asked to do a self health screening and call +1 (604) 967-3309  if are not feeling healthy.

– Guests and coaches are asked to cough or sneeze into your elbow.

– Guests and coaches are asked to carry hand sanitizer and a mask. You don’t need it on when riding, only in case we need to brake the 2 meter distance.

– All staff have been shown the correct use of masks and other PPE. Masks are used in first aid scenarios when physical distancing cannot be maintained.

– Please note that we will be practicing physical distancing throughout the lesson and we ask everyone stays 2 meters (6ft) apart at all times. 

– If we have to come within 2 meters (6ft) of you (or your child) we will both use masks.

– Participants are asked to ride 6 seconds from each other when riding.

2023 Whistler Singletracks LTD  I  info@whistlersingletrack.com